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FAQ

You Asked, We Answered

 

Which Suburbs do you deliver to? And how much is delivery?

Thallo offers delivery to the following suburbs $15/Address.

All deliveries to Wollert Victoria 3750 are FREE.

Airport West 3042

Arthurs Creek3099

Attwood 3049

Beveridge 3753

Briar Hill 3088

Broadmeadows 3047

Bundoora 3083

Campbellfield 3061

Coburg North 3058

Coolaroo 3048

Cottles Bridge3099

Craigieburn 3064

Dallas 3047

Diamond Creek 3089

Donnybrook 3064

Doreen 3754

Eden Park 3757

Eltham 3095

Eltham North 3095

Epping 3076

Fawkner 3060

Gladstone Park 3043

Glenroy 3046

Greensborough 3088

Greenvale 3059

Hadfield 3046

Hurstbridge 3099

Jacana 3047

Kalkallo 3064

Kingsbury 3083

Lalor 3075

Macleod 3085

Macleod West 3085

Meadow Heights 3048

Merlynston 3058

Mernda 3754

Mickleham 3064

Mill Park 3082

Montmorency 3094

Nutfield 3099

Oaklands Junction 3063

Plenty3090

Regent West3072

Reservoir 3073

Roxburgh Park 3064

Scoresby 3176

Somerton 3062

South Morang 3752

St Helena 3088

Thomastown 3074

Watsonia 3087

Watsonia North 3087

Wattle Glen 3096

Westmeadows 3049

Whittlesea 3757

Woodstock 3751

Yan Yean 3755

Yarrambat 3091

Yuroke 3063

When can you deliver?

We offer a delivery service Monday-Saturday

Orders placed after 6pm will be processed the following business day.

We will send you an email confirmation to confirm your order.

What time do you make deliveries?

Delivery times cannot always be guaranteed, especially during peak busy times. Most deliveries are made between 9-5pm.

If you do have a time preference make sure you add them in "notes" at check out! Thallo will make every effort to deliver on time every time!

Can I collect my Flowers

Yes! Collections are now available from Wollert. You can order online and collect the next day. 

Orders placed after 6pm will be processed the following business day.

We will send you an email confirmation to confirm your order.(Along with details on where we are located)

When can I collect my Flowers?

Collection times available:

Monday, Tuesday & Wednesday

10am, 1pm & 4pm

Thursday & Friday

10am 

Saturday

1pm & 4pm

Please note same day collection is currently not available.

Can I attach a card message?

Yes! Please make sure your card message is spelt correctly, as Thallo will not correct any spelling. Cards are hand written - so unfortunately Emojis cannot be included.

How do I keep my Flowers fresh?

Please refer to our Flower Care page for hints and tips to ensure you get the most from your Flowers!

What payment options are there?

Thallo Floral Designs accepts Credit and Debit payments online, Paypal, direct deposits and over the phone payment.

What is your return policy?

Thallo Floral Designs handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. Thallo Floral Designs must be notified and contacted via email at info@thallofloraldesigns.com.au within three (3) days of purchase. For more details please refer to our Terms and Conditions.

What flower will you use?

Our Flowers are brought from the market daily and to order. Flowers used may differ slightly to those shown in product photographs due to seasonal availability.