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FAQ

You Asked, We Answered

 

Opening hours

Monday to Saturday 10am-5pm 

Orders placed after 5pm will be processed the following business day.

Shipping & Billing Address

At checkout put your recipient's details in the shipping address, and your own personal details in the billing address.

We will always deliver to the shipping address.

Which Suburbs do you deliver to?

Airport West 3042
Arthurs Creek3099
Attwood 3049
Beveridge 3753
Briar Hill 3088
Broadmeadows 3047
Bundoora 3083
Campbellfield 3061
Coburg North 3058
Coolaroo 3048
Cottles Bridge3099
Craigieburn 3064
Dallas 3047
Diamond Creek 3089
Donnybrook 3064
Doreen 3754
Eden Park 3757
Eltham 3095
Eltham North 3095
Epping 3076
Fawkner 3060
Gladstone Park 3043
Glenroy 3046
Greensborough 3088
Greenvale 3059
Hadfield 3046
Hurstbridge 3099
Jacana 3047
Kalkallo 3064
Kingsbury 3083
Lalor 3075
Macleod 3085
Macleod West 3085
Meadow Heights 3048
Merlynston 3058
Mernda 3754
Mickleham 3064
Mill Park 3082
Montmorency 3094
Nutfield 3099
Oaklands Junction 3063
Plenty3090
Regent West3072
Reservoir 3073
Roxburgh Park 3064
Somerton 3062
South Morang 3752
St Helena 3088
Thomastown 3074
Watsonia 3087
Watsonia North 3087
Wattle Glen 3096
Westmeadows 3049
Whittlesea 3757
Woodstock 3751
Yan Yean 3755
Yarrambat 3091
Yuroke 3063

How much is delivery?

Free delivery to Wollert 3750
Local deliveries $15/address

When can you deliver?

Monday to Saturday

You will receive an email confirmation to confirm your order, and you will be notified when your order has been delivered. 

Orders placed after 5pm will be processed the following business day.

What time do you make deliveries?

Delivery times cannot always be guaranteed, especially during peak busy times.

Generally your order is delivered from 8am-5pm.

If you do have a time preference make sure you add them in "notes" at check out!

Thallo will make every effort to deliver on time every time!

Can I collect my Flowers?

Collections are available from our Wollert Studio Monday to Saturday

When can I collect?

Monday to Saturday from 12pm-5pm

You will receive a text along with pickup instructions when your order is ready.

Orders placed after 5pm will be processed the following business day.

Can I send a card message?

Yes! Please make sure your card message is spelt correctly, as Thallo will not correct any spelling.

Card messages are hand written by Thallo so unfortunately Emojis cannot be included.

How do I keep my Flowers fresh?

What payment options are there?

Thallo Floral Designs accepts Credit and Debit payments online, Paypal, direct deposits and over the phone payment.

What is your return policy?

Thallo Floral Designs handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. Thallo Floral Designs must be notified and contacted via email at info@thallofloraldesigns.com.au within three (3) days of purchase. For more details please refer to our Terms and Conditions.

What flower will you use?

Our Flowers are brought from the market daily and to order.
Photos are a reference of our style and colours. 
Flowers used will differ slightly to those shown in the photographs due to seasonal availability.